1. Cancellation Policy
• Please provide at least 24 hours' notice to cancel or reschedule.
• Cancellations made within 24 hours may be subject to a late cancellation fee [£10] which will be either invoiced to your email/number provided or charged to your previous used card.
• If you have joined our membership service a free 7 day cancellation grace period is granted, after 7 days a cancellation fee applies [£30].
• No-shows will be charged the full session amount and won't receive a refund.
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2. Health and Safety
• Clients are required to disclose any medical conditions, allergies, or injuries prior to treatment.
• The therapist reserves the right to refuse service if the treatment is deemed unsafe or inappropriate.

3. Appointment Time
• Please note 60 min booking is appox 55 min treatment time.
• Please note 90 min booking is approx 85 min treatment time.

4. Client Conduct
• Professional behaviour is expected at all times.
• Inappropriate conduct (verbal, physical, or otherwise) will result in immediate termination of the session, no refund and possible ban from future bookings.

5. Payment Terms
• Payment is due after the time of service if not already paid for via our online booking system.
• We accept all major credit/debit cards, Apple and Google Pay.

6. Gift Cards & Packages
• Gift cards are non-refundable and non-transferable - Please book using the name of the client undertaking treatment.
• Expiry dates will be clearly stated and must be adhered to.

7. Privacy Policy
• All client information is kept confidential in accordance with data protection laws.
• We do not share your information without your consent.